Road Logistics Customer Care Specialist
4 weken geleden
We are seeking a highly skilled and experienced Road Logistics Customer Care Specialist to join our team at Kuehne + Nagel. As a key member of our Road Logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Your Key Responsibilities:- Manage day-to-day interactions with existing customers, ensuring seamless communication and support.
- Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies.
- Review and validate invoices and other essential documents to maintain accurate records.
- Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
- Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
- Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
- Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
- Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.
- Previous experience in road freight and/or customer service is beneficial.
- Ability to handle both order management and some finance-related responsibilities.
- Strong team player with the capability to work independently.
- Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
- Customer- and service-oriented mindset.
- Excellent command of both English and Dutch.
At Kuehne + Nagel, we offer a dynamic and challenging work environment that fosters growth and development. Our employees enjoy a competitive salary, travel allowance, and a good pension scheme. You will have the opportunity to work with a global logistics leader and contribute to the success of our company. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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