Road Logistics Customer Care Specialist
1 week geleden
Nieuw-Amsterdam, Drenthe, Netherlands | Frachttransport und Kundenservice | Vollzeit | NL2087535
Are you looking for a job where you can maintain many international contacts and are you looking for more challenge, diversity, and responsibility in your position?
Your Role We are looking for a passionate Road Logistics Customer Care Specialist employee to support our Road Logistics team in Nieuw-Amsterdam. In this versatile role you are an important link between customer, outside sales and operational departments when it comes to commercial, customer service and administrative activities. Your Responsibilities- Manage day-to-day interactions with existing customers, ensuring seamless communication and support.
- Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies.
- Review and validate invoices and other essential documents to maintain accurate records.
- Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
- Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
- Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
- Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
- Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.
- Previous experience in road freight and/or customer service is beneficial.
- Ability to handle both order management and some finance-related responsibilities.
- Strong team player with the capability to work independently.
- Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
- Customer- and service-oriented mindset.
- Excellent command of both English and Dutch.
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