Logistics Customer Service Expert
1 maand geleden
Nieuw-Amsterdam, Netherlands | Freight and Logistics | Full-time | EUR 45,000 - 60,000 per annum (including travel allowance)
Are you seeking a challenging role where you can develop international relationships? We are looking for a skilled Road Logistics Customer Care Specialist to join our team in Nieuw-Amsterdam.
Your Responsibilities- Manage customer interactions to ensure seamless communication and support.
- Verify order data accuracy and resolve discrepancies promptly.
- Review and validate invoices and other essential documents to maintain accurate records.
- Coordinate orders with the Operational Care Centre Team to ensure smooth execution within operational systems.
- Collaborate with internal teams to effectively manage customer relationships.
- Provide proactive advice and consultancy to ensure customer satisfaction.
- Monitor internal data and customer KPIs to drive continuous improvement.
- Streamline administrative processes to achieve efficient and successful outcomes.
- Prior experience in road freight and/or customer service is beneficial.
- Ability to handle order management and finance-related responsibilities.
- Strong team player with independent work capability.
- Excellent organizational skills with prioritization and issue distinction.
- Customer- and service-oriented mindset.
- Proficient in both English and Dutch.
We offer an ambitious work environment emphasizing entrepreneurship, development, and progress. In addition to an excellent salary, we provide a travel allowance and a good pension scheme. You have 24 vacation days and 3.5 ATV days, plus the option to buy extra days. Our annual contract offers a prospect of permanent employment, and you'll enjoy flexible development opportunities through our Kuehne + Nagel Academy.
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