Digital Transformation Expert | Global Customer Service

1 dag geleden


Amsterdam, Noord-Holland, Nederland Heineken Voltijd
Unlock Your Potential with Heineken's Digital Transformation Initiative

We are seeking a talented Digital Transformation Expert to join our Global Customer Service & Logistics team at Heineken. As a key player in our digital transformation journey, you will have the opportunity to work on exciting projects that drive innovation and excellence.

About the Role:

  • You will be responsible for designing and executing the User Adoption Strategy for our RQC and CC teams, ensuring seamless adoption across global, regional, and local levels.
  • You will support RQC and CC Program deployment activities for our Digital Backbone, driving business growth and customer satisfaction.
  • You will contribute to the development of our Communities of Practice in RQC and CC, fostering collaboration and knowledge sharing.

Your Key Responsibilities:

  1. Develop and implement user adoption strategies to ensure successful integration of new technologies.
  2. Collaborate with cross-functional teams to deploy RQC and CC programs, driving business outcomes and customer delight.
  3. Support the growth of our Communities of Practice, promoting knowledge sharing and best practices.

What You'll Need:

  • A Master's degree in Business, Digital, or Technology-related field.
  • Strong interest in (e)Customer Experience and passion for digital transformation and technology.
  • Proactive, enthusiastic, disciplined, and high learning agility.
  • Excellent project management skills.
  • Good taste in basic design and marketing tools, with customer care knowledge being a definite plus.

Benefits and What We Offer:

  • A competitive salary of €30,000 per year, based on 40 hours per week.
  • Two vacation days per month, providing you with ample time to relax and recharge.
  • Full reimbursement of commuting expenses, if you do not have a student OV product.

Why Join Heineken?

We believe that everyone has unique talents and are looking for individuals who share our passion for innovation and customer satisfaction. Our company is built on the principles of respect, equality, and opportunities for growth. If you're passionate about making a difference in the world of beer and beyond, we invite you to explore this opportunity further.



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