Customer Support Specialist English
2 maanden geleden
We are looking for a passionate Road Logistics Customer Care Specialist employee to support our Road Logistics team in Nieuw-Amsterdam. In this versatile role you are an important link between customer, outside sales and operational departments when it comes to commercial, customer service and administrative activities.
Manage day-to-day interactions with existing customers, ensuring seamless communication and support.
Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies.
Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
Previous experience in road freight and/or customer service is beneficial.
Strong team player with the capability to work independently.
Customer- and service-oriented mindset.
Excellent command of both English and Dutch.
5 atv days and you have the option to buy extra days. You start with an annual contract with the prospect of permanent employment, and you are in control of your own development through our Kuehne + Nagel Academy. With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
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