Customer Support Specialist

2 weken geleden

Amsterdam, Noord-Holland, Nederland Rivièra Maison Voltijd
About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, helping them to understand and utilize our Talent Management Suite.

Your Key Responsibilities

  • Provide timely and effective support to customers via our ticketing system, ensuring that their issues are resolved efficiently and to their satisfaction.
  • Develop and maintain in-depth knowledge of our Talent Management Suite, staying up-to-date with new features and functionality.
  • Collaborate with our technical team to resolve complex technical issues and provide solutions to customers.
  • Work closely with our sales and customer success teams to ensure seamless customer experiences.
  • Contribute to the development of our internal knowledge base and help center, ensuring that our customers have access to accurate and up-to-date information.

What We're Looking For

  • 1+ year of experience in a customer-facing role, preferably in a technical support environment.
  • Fluent English language skills, with the ability to communicate effectively with customers and colleagues.
  • Strong technical skills, with the ability to troubleshoot and resolve complex technical issues.
  • Excellent interpersonal and communication skills, with the ability to work effectively with customers and colleagues.
  • A customer-centric approach, with a focus on delivering exceptional customer experiences.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading HR tech company, shaping the future of work and talent management.

About Us

We are a growing company, with a team of talented and dedicated professionals working together to deliver exceptional customer experiences. We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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