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Healthcare Customer Service Specialist
1 maand geleden
Job Summary: We are seeking a skilled Healthcare Customer Service Specialist to join our team at Undutchables. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our B2B customers in the healthcare industry.
Main Responsibilities:
- Process sales orders in our ERP system, ensuring accurate and timely delivery of products to our customers.
- Respond to customer inquiries and provide support via phone and email, ensuring a high level of customer satisfaction.
- Prepare and create shipments in our ERP system, including shipping documentation, based on scheduled sales orders.
- Proactively inform customers about product availability and order status.
- Signal impending stock shortages to our procurement team to ensure timely replenishment.
- Provide day-to-day support to customers on delivery, availability, and lead times.
- Invoice delivered goods to clients in a timely and accurate manner.
- Continuously improve internal processes and administrative qualities to ensure exceptional customer service.
- Maintain regular communication with Clinical Sales Staff to stay informed about existing and upcoming business opportunities.
Requirements:
- MBO+ level education.
- Native level of French and excellent level of English.
- Familiarity with the French healthcare system and tender experience is highly valued.
- Punctual and customer-oriented approach.
- Ability to take responsibility for orders from receipt to dispatch.
- Excellent computer skills and knowledge of Microsoft Dynamics/Business Central is a plus.
