Front Desk Associate

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Meininger Hotels Voltijd

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at MEININGER Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the hotel team to ensure seamless operations and excellent guest experiences.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic knowledge of front office systems and procedures.
  • Fluency in English, with additional languages an asset.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.

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