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Front Desk Representative

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

About the Role:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Kimpton de Witt. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Deliver exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle room key cards, and maintain accurate records.
  • Communicate effectively with colleagues and management to ensure seamless service delivery.

Requirements:

  • Previous experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other perks.

Location: Amsterdam