Front Desk Representative
1 maand geleden
We are seeking a highly motivated and friendly Front Desk Agent to join our team at Kimpton De Witt Amsterdam. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring a smooth check-in and check-out process, and handling guest inquiries and requests.
Key Responsibilities- Provide exceptional customer service and ensure a high level of guest satisfaction
- Manage guest check-ins and check-outs, including processing payments and handling room reservations
- Assist with guest inquiries and provide recommendations for local attractions and services
- Collaborate with other departments to ensure seamless guest experiences
- Resolve any guest issues or concerns promptly and professionally
- Experience in front desk or customer service roles is preferred
- Strong communication and organizational skills
- A friendly, outgoing personality and a passion for hospitality
- Ability to work various shifts, including nights, weekends, and holidays
- Fluency in English is essential; Dutch is an advantage
- A competitive salary based on the CLA
- Experience Stay at Kimpton De Witt as part of our introduction program
- 6 complimentary nights per year at the Lore Group hotels worldwide
- Employee and Friends & Family discount rates at the Lore Group hotels
- Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
- A monthly budget to spend on benefits platform Alleo
- Possibility to lease a bike
- 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
- Free and unlimited appointments per year with a psychologist via OpenUp
- A monthly contribution to a pension scheme
- A monthly travel allowance
- A monthly clothing allowance (if applicable to your position)
- A yearly shoe allowance
- Possibility to take part in a Dutch language course
- Freshly prepared meals in the canteen
- Discount on supplemental health insurances
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