Operations Manager
5 dagen geleden
Naya & Arc is a dynamic and innovative company that specializes in tech innovation. Founded by three entrepreneurs in the Netherlands, the company has grown to a team of 25 and is renowned for its groundbreaking products, including the Naya Create keyboard ecosystem and the Arc Pulse phone case.
As a company, Naya & Arc values accountability, diversity, and inclusion, and strives to foster excellence across all teams to spark joy in tens of thousands of customers.
Your RoleYou will be responsible for managing Naya & Arc's operational supply chain, including managing and optimizing a scalable, cost-effective network of third-party logistics services. You will also be responsible for managing the operational side of industry-standard e-commerce tools like Shopify, Amazon, and Aftership.
To succeed in this role, you will need to apply savvy data analytics and optimize data streams between platforms. You will work closely with the founder team, product supply chain teams in Asia, customer service teams, and international partners in the US and EU as we grow each company past 8-figures in annual revenue.
Key Responsibilities- Lead our operational supply chain, excluding manufacturing
- Coordinate with global warehousing and fulfillment partners
- Manage inventory, improve fulfillment performance, and shipping costs
- Lead demand forecasting and take control of our inventory with intelligent Excel databases and based on historic data and seasonal forecasting analytics
- Enhance customer satisfaction through improved fulfillment communication
- Lead proactive operations-related communication between various internal and external stakeholders
- Track and report on key operations metrics
- Monitor basic legal compliance across e-commerce operations
- 5 years' experience, preferably in e-commerce operations or related
- Degree in supply chain, business administration, data analytics, or relevant field
- Strong experience with operational parts of e-commerce services such as Shopify, Amazon, 3PL platforms, and Aftership
- Tech savvy & high proficiency with Excel, able to build and maintain inventory management databases and contribute to team-wide forecasting efforts
- Experience managing external stakeholders like 3PLs or software solution providers
- Strong sense of ownership & reasonable stress resistance, scale-up environment
- Based in NL and open for hybrid work is a plus
- Highly organized, strong time management & communication skills
- € per year for 40 hours per week
- Employee participation scheme (SAR), vesting from day one
- Highly skilled migrant (HSM) sponsorship available
- Travel compensation depending on your location
- Strong career opportunities. Trajectory to oversee growing E-Commerce operations teams across Arc & Naya. High-growth, award-winning, international environment
- Complimentary Arc & Naya products
- 20+6 paid vacation days
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