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Customer Service Representative
2 maanden geleden
Bloom & Wild is a leading e-commerce company that specializes in delivering high-quality flowers and gifts to customers across Europe. Our mission is to make life a little more thoughtful and beautiful by providing exceptional customer service and a wide range of products that cater to different tastes and preferences.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner, and ensuring that they have a positive experience with our company.
Key Responsibilities- Respond to customer inquiries and resolve their issues in a timely and professional manner
- Provide product information and recommendations to customers
- Process customer orders and resolve any issues related to delivery or product quality
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- Stay up-to-date with company policies and procedures to ensure that customer service is delivered in accordance with our standards
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
- High school diploma or equivalent required; degree in a related field preferred
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
