Guest Service Manager

1 maand geleden


Amsterdam, Noord-Holland, Nederland Accor Voltijd
About Us

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We're passionate about creating great hospitality experiences and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What We're Looking For

We're looking for individuals who are passionate about hospitality, have a positive impact on the people they interact with, and are not precious about getting things done. If you're up for trying new things, have a good sense of humour, and want to be part of a team that works hard and has fun, we'd love to hear from you.

Job Description

As a Guest Service Manager, you will be responsible for providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. You will lead and inspire our receptionists to create a memorable, effortless Hox experience for our guests, from when they arrive, over the course of their stay and until they get their bill and head off again.

You will contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. You will also make sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

Requirements
  • Hotel or leisure related experience in a similar role.
  • Familiarity with Opera or similar front desk operating system and understanding GDS would be a big advantage.

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