Huidige banen gerelateerd aan Customer Journey Optimization Expert - Amsterdam, Noord-Holland - Kamphuis Mohr Interim & Search
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Customer Journey Optimization Expert
1 week geleden
About the Job:
This is an exceptional opportunity for an experienced Project Manager to join our team and drive operational excellence in the renewable energy sector. As the Interim Project Manager for Operational Excellence, you will be responsible for leading initiatives that optimize the customer journey and improve process efficiency.
Your Key Responsibilities:
- Define and track key performance indicators (KPIs) related to customer satisfaction and process efficiency.
- Utilize data-driven insights to iterate on processes and improve overall operational performance.
Requirements:
- Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
- Proven 15+ years of experience, particularly in customer journey operational excellence or process improvement project roles.
- Experience in the renewable energy sector is highly desirable.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
