Customer Service Expert

2 weken geleden

Amsterdam, Noord-Holland, Nederland Juniper Networks Voltijd

About the Role

We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Juniper Networks. As a key member of our Education and Training department, you will play a critical role in delivering exceptional customer experiences and supporting the growth of our business.

Key Responsibilities

  • Provide proactive and efficient administration for training and exam events, including logistical arrangements, resource assignment, and communications.
  • Manage catering and training room bookings, ensuring seamless event execution.
  • Follow up on purchase orders, provide booking instructions, and process invoices in a timely manner.
  • Create and deliver vouchers, redeeming training credits as needed.
  • Process lab reservation requests, ensuring availability and accuracy.
  • On-board suppliers, raise purchase orders, and track expenses, maintaining financial accuracy.
  • Track expenses and deferred revenue, providing financial insights and support.
  • Respond to internal and external inquiries, delivering prompt and effective customer support.
  • Provide administrative support to leaders, extracting metrics and formatting reports with precision.

Requirements

  • High school diploma or degree, with a minimum of 5 years of experience in administering and delivering educational and training services.
  • Excellent knowledge of sales and financial transaction processes, with a focus on customer satisfaction.
  • Ability to complete training cycles, plan, create, coordinate, assign resources, and communicate effectively.
  • Good working knowledge of training methods and educational services, with a focus on customer needs.
  • Excellent communication, customer service, planning, and organizational skills, with attention to detail and prioritization.
  • Good working knowledge and experience of Learning Management Systems (LMS), Microsoft Office (particularly Excel and Outlook), Salesforce, and Procurement Tools.
  • Experience with virtual meeting platforms like Teams and Zoom, with a focus on remote collaboration.
  • Ability to work independently and as part of a team, with a strong understanding of reporting requirements and data accuracy.
  • Financial awareness and a cost-saving approach to business, with a focus on customer satisfaction.

About Juniper Networks

Juniper Networks is a global leader in the networking industry, committed to delivering exceptional customer experiences and driving innovation. Our team is passionate about creating a culture of trust, diversity, and inclusion, where everyone can thrive and grow.

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