Customer Complaints Specialist
6 dagen geleden
This position is responsible for leading the complaint handling process, ensuring compliance with regulatory requirements and internal processes.
Key Responsibilities- Manage a team that handles product complaints, including triage, investigation, and reporting.
- Oversee investigation findings to ensure appropriate risk classification and regulatory compliance.
- Analyze data and review recommendations based on investigation findings.
- Perform data analysis on complaint trends to detect signals and provide solutions.
- Maintain systems to ensure all product complaints are investigated and concluded per Vi Centra's procedure.
- 5+ years of experience in complaint handling within the medical device industry.
- Knowledge of global Medical Device Regulations (EU MDR and FDA), particularly in relation to complaint handling and adverse events.
- Working knowledge of medical device regulations, requirements, and standards, including 21 CFR 820 and ISO13485.
The successful candidate will receive a competitive salary (£55,000 - £65,000 per year) and additional benefits, including:
- A partially company-subsidized pension scheme.
- Subsidized gym membership and a tax-friendly bike scheme.
- Flexible working hours and hybrid working options.
Vicentra is an innovative medical device company dedicated to improving the lives of people with diabetes. With a strong focus on simplicity and user experience, our products empower individuals to manage their condition effectively.
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