Customer Support Specialist

2 maanden geleden

Utrecht, Utrecht, Nederland Zoho Corporation B.V. Voltijd
{"h1": "Customer Support Engineer at Zoho Corporation B.V.", "p": "We are seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey. As a Customer Support Engineer, you will be responsible for providing exceptional support to our customers in the European market.

Key Responsibilities:

* Learn and master Zoho's suite of SaaS products to become a product expert.
* Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
* Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
* Maintain accurate and detailed records of customer interactions and resolutions.
* Contribute to the creation and improvement of support documentation.

Requirements:

* Full professional proficiency in English and Dutch Language (both written and verbal).
* Basic understanding of software programs; prior experience with SaaS products is an advantage.
* Ability to learn quickly and adapt to evolving product features.
* Excellent problem-solving and analytical skills.
* Comfortable working in an office environment.

Bonus Skills:

* Proficiency in one or more European languages such as Spanish, German or French
* Previous customer support experience.
* Basic programming knowledge.

Benefits:

* Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
* Supportive and inclusive work environment
* Participation in coaching and mentoring schemes
* NS Business Card
* Company Pension Scheme
* MacBook, mobile and paid SIM
* Company provided Lunch
* A vibrant international environment
* Reimbursement of approved business expense

It is essential for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

At Zoho Corporation B.V., we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

Apply now and be part of a company that is revolutionising the way businesses operate.

", "lang_code": "en-US"}

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