Senior Customer Service Specialist
4 weken geleden
AAK International, a pioneering company in specialty oils and fats, is seeking a highly skilled C customer service specialist to join our Supply Chain team.
As a key member of our team, you will play a crucial role in ensuring seamless and efficient service for our valued clients. Your primary responsibilities will include managing customer interactions, data entry, and accurate information capture to support our high standards of service excellence.
With a solid working knowledge in data entry, managing priorities, and delivering quality customer service, you will handle multiple tasks effectively, demonstrating accuracy and attention to detail in all aspects of your work.
You will collaborate with customers and internal departments to ensure accurate and timely processing of customer orders, monitor stock levels to confirm orders can be fulfilled on time and in full, and manage a dedicated customer portfolio, providing top-tier service by promptly addressing all customer inquiries.
Additionally, you will resolve master data discrepancies to maintain data accuracy and consistency, proactively communicate any sales order delays to relevant stakeholders to ensure smooth coordination, and identify unusual demand patterns and adhere to strict demand control protocols.
In return, AAK offers a competitive salary of approximately $60,000 - $70,000 per year, based on experience, plus benefits and opportunities for professional growth and development.
We are looking for an individual with 2-4 years of experience in customer service in a similar role, excellent English skills (spoken and written), and proficiency in SAP and Microsoft Office, especially Excel.
The ideal candidate will also have experience in the order-to-cash process, including order entry, debit/credit notes, complaint resolution, and delivery follow-up, as well as direct customer communication via email and phone with a strong customer-centric focus.
This is a full-time role that requires a multitasker who is stress-resilient, accountable, energetic, positive, and a strong team player. If you are passionate about delivering exceptional customer service and committed to making better happen, we encourage you to apply.
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