Senior Technical Field Specialist

1 dag geleden


Woerden, Utrecht, Nederland Kardex Voltijd
Job Overview

Kardex is seeking an experienced Senior Technical Field Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical assistance to our customers in the field.

Responsibilities
  • Install, configure, calibrate, and repair complex technical products and systems at customer sites.
  • Provide on-site training to customer support personnel on the proper use and maintenance of our equipment.
  • Conduct remote diagnostics via phone or remote connection to troubleshoot and resolve technical issues.
  • Generate leads for new business opportunities and provide administrative management tasks such as reporting and inventory management.
Requirements
  • A degree in Mechanics, Electronics, or Electrical Engineering, or equivalent experience.
  • CompTIA A+ certification or similar experience.
  • At least 3 years of experience in field customer service with a focus on technical troubleshooting and repair.
  • Familiarity with diagnostic methods, technical documentation, and software applications.
  • Ability to work independently and as part of a team to achieve goals.
What We Offer
  • An estimated salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Ongoing training and professional development opportunities.

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