Senior Technical Field Specialist
1 maand geleden
Kardex is seeking an experienced Senior Technical Field Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical assistance to our customers in the field.
Responsibilities- Install, configure, calibrate, and repair complex technical products and systems at customer sites.
- Provide on-site training to customer support personnel on the proper use and maintenance of our equipment.
- Conduct remote diagnostics via phone or remote connection to troubleshoot and resolve technical issues.
- Generate leads for new business opportunities and provide administrative management tasks such as reporting and inventory management.
- A degree in Mechanics, Electronics, or Electrical Engineering, or equivalent experience.
- CompTIA A+ certification or similar experience.
- At least 3 years of experience in field customer service with a focus on technical troubleshooting and repair.
- Familiarity with diagnostic methods, technical documentation, and software applications.
- Ability to work independently and as part of a team to achieve goals.
- An estimated salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Ongoing training and professional development opportunities.
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