Technical Service Expert

4 dagen geleden


Woerden, Utrecht, Nederland Kardex Voltijd

At Kardex, we are seeking a skilled Technical Service Expert to join our team.

About the Job

This is a dynamic opportunity for an individual who is passionate about providing exceptional technical support to customers via various communication channels.

Key Responsibilities:

  • Respond to a high volume of technical inquiries regarding equipment and software installation, activation, and troubleshooting.
  • Provide accurate and concise responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Recommend alternative products or services to customers as part of issue resolution.

Requirements:

  • Experience in field customer service with a strong focus on technical problem-solving.
  • Familiarity with diagnostic methods and basic computer skills.
  • Technical expertise in areas such as mechanical, electronic, and PLC troubleshooting.
  • Experience with industrial communication protocols, including Field bus and Ethernet.
  • Knowledge of onsite health and safety regulations and standards.
  • Excellent communication and language skills, with a good understanding of English.
  • Bonus points for proficiency in German or other languages.
  • A plus if you have experience in logistics and warehouse management systems.

What We Offer:

  • An attractive salary: $60,000 - $80,000 per year around 65,000€ (based on original job description), depending on experience.
  • A comprehensive benefits package, including opportunities for growth and development within the company.

We look forward to receiving your application



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