PFSCM ERP Support Specialist

2 weken geleden

Woerden, Utrecht, Nederland John Snow, Inc Voltijd

Job Summary

The PFSCM ERP Support Specialist will provide expert support to internal and external users to effectively utilize PFSCM ERP in achieving business objectives. This role will assist the ERP Product Lead with system upgrades, conduct testing, and user-training. The successful candidate will evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner.

Key Responsibilities

  • Provide support to ERP-related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system.
  • Manage, track, and provide solutions to reported issues.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assist in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to the ERP Product Owner.

Requirements

  • Bachelor's Degree in a related field, or equivalent experience.
  • 3+ years' operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Experience working with operations teams to gather system requirements.
  • Familiarity with supply chain management and international logistics is a plus.
  • Must be eligible to work in the Netherlands.
  • Willingness and availability to travel, and perform other duties as needed.
  • Fluency in English is required, including reading, writing, speaking, and listening.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.
  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.
  • Experience with continuous improvement initiatives and change management activities.
  • Affinity for identifying and championing new ideas and process improvements.
  • Analytical and solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.

Salary

Salary commensurate with experience.

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