Technical Support Specialist

17 uur geleden


Woerden, Utrecht, Nederland Kardex Voltijd
Contact Center Customer Service: Technical

At Kardex, we are seeking a skilled Technical Support Representative to provide post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.

Your Key Responsibilities:
  • Respond to a high volume of low complexity technical inquiries, including equipment or software installation/activation/troubleshooting, and provide technical product specifications & information on compatibility with other products.
  • Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Recommend alternative products or services (e.g., warranties) as part of customer issue resolution.
Your Profile:
  • Experience in field customer service.
  • Familiar with diagnostic methods.
  • Basic computer skills.
  • Technical / mechanical / electronic experience.
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP.
  • Experience in industrial communication (Field bus, Ethernet, etc.).
  • Experience with onsite health and safety regulations & standards.
  • Good knowledge of English.
  • German/other languages are valued.
  • PLC troubleshooting.
  • Logistics knowledge/ experience is a plus.


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