Technical Support Specialist

7 uur geleden


Woerden, Utrecht, Nederland Kardex Voltijd
Job Summary

As a Technical Support Representative at Kardex, you will provide post-sale technical customer service to business or end-consumer customers via phone, online chat, or text. Your primary responsibility will be to respond to a high volume of low complexity technical inquiries, providing technical product specifications and information on compatibility with other products.

Key Responsibilities
  • Respond to customer inquiries based on pre-determined scripts and other response guidance tools
  • Provide technical product specifications and information on compatibility with other products
  • Recommend alternative products or services as part of customer issue resolution
Requirements
  • Experience in field customer service
  • Familiar with diagnostic methods
  • Basic computer skills
  • Technical / mechanical / electronic experience
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
  • Experience in industrial communication (Field bus, Ethernet, etc.)
  • Experience with onsite health and safety regulations & standards
  • Good knowledge of English
  • German/other languages are valued
  • PLC troubleshooting
  • Logistics knowledge/ experience is a plus
About Kardex

Kardex is a leading provider of innovative solutions for industrial automation and logistics. We are committed to delivering exceptional customer service and support to our customers.



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