PFSCM ERP Support Specialist

6 dagen geleden


Woerden, Utrecht, Nederland John Snow, Inc Voltijd

About the Role

The ERP Support Specialist will play a critical role in ensuring the smooth operation of our PFSCM ERP system, providing support to internal and external users to effectively utilize the system and achieve business objectives.

Key Responsibilities

  • Provide timely and professional support to ERP-related issues, ensuring all tickets are properly triaged, documented, and prioritized in the ticketing system.
  • Manage, track, and provide solutions to reported issues, collaborating with cross-functional teams to resolve complex problems.
  • Assist in analyzing existing business practices and mapping those practices and procedures to the existing functionality within the ERP, identifying areas for improvement and implementing changes.
  • Support ERP system upgrades, ensuring seamless transitions and minimal disruption to business operations.
  • Develop and maintain user documentation, providing technical system support and training to users.
  • Provide backup to the ERP Product Owner, contributing to the development and implementation of ERP strategies.

Requirements

  • Bachelor's Degree in a related field or equivalent experience.
  • 3+ years' operational business experience in international trading and/or transportation industries.
  • Experience with an ERP in a wholesale or logistics environment is preferred.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to work across disciplines and in diverse locations internationally.
  • Fluency in English is required, including reading, writing, speaking, and listening.

What We Offer

John Snow, Inc offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and global organization.



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