Technical Support Specialist
6 dagen geleden
**Job Summary**
Kardex is seeking a skilled Technical Support Representative to provide exceptional customer service to our business and end-consumer customers. As a Technical Support Representative, you will be responsible for resolving technical issues and providing product information to customers via phone, online chat, or text.
**Key Responsibilities**
- Respond to a high volume of technical inquiries, providing solutions to customers' problems and concerns.
- Utilize pre-determined scripts and response guidance tools to provide accurate and efficient customer support.
- Recommend alternative products or services to customers as part of issue resolution.
**Requirements**
- Experience in field customer service, preferably in a technical or industrial setting.
- Familiarity with diagnostic methods and technical troubleshooting.
- Basic computer skills and experience with software systems.
- Technical or mechanical experience, with knowledge of industrial communication protocols.
- Experience with onsite health and safety regulations and standards.
- Good knowledge of English, with German or other languages a plus.
- PLC troubleshooting and logistics knowledge/experience a plus.
**What We Offer**
Kardex is a leading provider of innovative solutions for industrial automation and intralogistics. As a Technical Support Representative, you will have the opportunity to work with a talented team and contribute to the success of our customers.
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