Technical Field Service Specialist

2 dagen geleden


Woerden, Utrecht, Nederland Kardex Voltijd
Job Summary

As a Field Service Technician at Kardex, you will be responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations. Your primary goal will be to ensure that all work is completed in a timely manner, adhering to set quality standards.

Key Responsibilities
  • Complete jobs efficiently and effectively, meeting quality standards and customer expectations.
  • Provide customer training on technical products and systems, including operator, health and safety, and maintenance procedures.
  • Identify and generate new business opportunities through lead generation and relationship-building.
  • Manage administrative tasks, including reporting, spare parts inventory, and other related duties.
  • Offer remote diagnostics and troubleshooting services via phone or remote connection.
  • Provide on-call support to customers, ensuring prompt resolution of technical issues.
  • Perform PLC troubleshooting and diagnostics, as well as basic software troubleshooting.
  • Deliver on-site training to customer support personnel on technical products and systems.
Requirements
  • Hold a degree or training in a relevant field, such as mechanics, electronics, or electrical engineering.
  • Possess CompTIA A+ certification or equivalent experience.
  • Have experience in field customer service, with a strong understanding of diagnostic methods.
  • Be familiar with technical, mechanical, and electronic systems, as well as experience with interfacing and integrating mechatronic machines into software systems.
  • Have experience with industrial communication protocols, such as Fieldbus and Ethernet.
  • Be knowledgeable about onsite health and safety regulations and standards.
  • Have good English language skills.
  • Be able to troubleshoot electrical and electronic systems.
  • Have basic software programming knowledge.
  • Logistics experience is a plus.
  • Be able to work at heights and have a valid car license.
What We Offer

As a Field Service Technician at Kardex, you will have the opportunity to work with cutting-edge technology and develop your skills in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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