ERP Support Specialist: Logistics Expert

3 weken geleden

Woerden, Utrecht, Nederland John Snow, Inc Voltijd

ERP Support Specialist Job Description

The ERP Support Specialist will be responsible for providing support to internal and external users to effectively utilize PFSCM ERP in achieving business objectives. The specialist will assist the ERP Product Lead with system upgrades, conduct testing, and user-training. In addition, the ERP Support Specialist will evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner.

Key Responsibilities

  • Provide support to ERP related issues, ensuring that all tickets are properly triaged, documented, and prioritized in the ticketing system.
  • Manage, track, and provide solutions to reported issues.
  • Assist in the analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assist in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to the ERP Product Owner.

Qualifications

  • Bachelor's Degree in a related field, or equivalent experience.
  • 3+ years' operational business experience in international trading and/or transportation industries required.
  • Experience with an ERP in a wholesale or logistics environment preferred.
  • Familiarity with supply chain management and international logistics is a plus.
  • Must be eligible to work in the Netherlands.
  • Willingsness and availability to travel, and perform other duties as needed.
  • Fluency in English is required, including reading, writing, speaking, and listening.
  • Demonstrated interpersonal skills with customer service experience and an ability to work across disciplines and in diverse locations internationally.

Working with John Snow, Inc

At John Snow, Inc, we value teamwork and collaboration. As an ERP Support Specialist, you will work closely with the ERP Product Lead and other teams to ensure the smooth operation of our PFSCM ERP system. If you are a highly motivated and detail-oriented individual with a passion for supply chain management, we encourage you to apply for this exciting opportunity.

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