PFSCM ERP Support Specialist

6 dagen geleden

Woerden, Utrecht, Nederland John Snow, Inc Voltijd
Company Overview

At John Snow, Inc, we are committed to delivering exceptional services and solutions to our clients. As a PFSCM ERP Support Specialist, you will be part of a dynamic team that is passionate about making a difference in the lives of people around the world.

Job Description

The ideal candidate will have 3+ years' operational business experience in international trading and/or transportation industries, with a strong background in supply chain management and international logistics. You will be responsible for providing support to internal and external users to use PFSCM ERP effectively, conducting system upgrades, and user-training. Your expertise will be essential in evaluating, responding, and troubleshooting ERP application issues in a timely, professional, and concise manner.

Responsibilities
  • Provide support to ERP related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system (Jira).
  • Manage, track, and provide solutions to reported issues.
  • Assist in analysis of existing business practices and mapping those practices and procedures to the existing functionality within the ERP.
  • Assists in the ERP system upgrades.
  • Provide references for users by writing and maintaining user documentation and providing technical system support.
  • Provide backup to ERP Product Owner.
Required Skills and Qualifications

We are looking for an individual who has:

  • Bachelor's Degree in a related field or equivalent experience.
  • Experience working with operations teams to gather system requirements.
  • Familiarity with supply chain management and international logistics.
  • Strong analytical and problem-solving skills, with the ability to work independently and handle conflicting priorities.
  • Excellent communication and interpersonal skills, with fluency in English required.
Benefits

We offer a competitive salary package, commensurate with experience. The salary range for this position is €60,000 - €80,000 per annum, depending on qualifications and experience.

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