Technical Support Specialist
3 weken geleden
At Kardex, we are looking for a skilled Technical Support Specialist to provide exceptional technical customer service to our business or end-consumer customers via phone, online chat, or text.
Your Key Responsibilities
- Respond to a high volume of low complexity technical inquiries related to equipment or software installation/activation/troubleshooting, and provide technical product specifications & information on compatibility with other products.
- Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Recommend alternative products or services (e.g., warranties) as part of customer issue resolution.
What You Need to Succeed
- Experience in field customer service
- Familiarity with diagnostic methods
- Basic computer skills
- Technical / mechanical / electronic experience
- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
- Experience in industrial communication (Field bus, Ethernet, etc.)
- Experience with onsite health and safety regulations & standards
- Good knowledge of English
- German/other languages are valued
- PLC troubleshooting
- Logistics knowledge/ experience is a plus
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