Technical Support Specialist

3 weken geleden


Woerden, Utrecht, Nederland Kardex Voltijd
Contact Center Customer Service

At Kardex, we are looking for a skilled Technical Support Specialist to provide exceptional technical customer service to our business or end-consumer customers via phone, online chat, or text.

Your Key Responsibilities

  • Respond to a high volume of low complexity technical inquiries related to equipment or software installation/activation/troubleshooting, and provide technical product specifications & information on compatibility with other products.
  • Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Recommend alternative products or services (e.g., warranties) as part of customer issue resolution.

What You Need to Succeed

  • Experience in field customer service
  • Familiarity with diagnostic methods
  • Basic computer skills
  • Technical / mechanical / electronic experience
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
  • Experience in industrial communication (Field bus, Ethernet, etc.)
  • Experience with onsite health and safety regulations & standards
  • Good knowledge of English
  • German/other languages are valued
  • PLC troubleshooting
  • Logistics knowledge/ experience is a plus


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Contact Center Customer Service RoleAt Kardex, we are seeking a skilled Technical Support Representative to provide post-sale technical customer service to our business and end-consumer customers via phone, online chat, or text.Your Key ResponsibilitiesRespond to a high volume of low complexity technical inquiries, providing technical product specifications...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job DescriptionWe are seeking an experienced Industrial Automation Specialist to join our team at Kardex. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our technical products and systems.About the RoleThis is a challenging and rewarding role that requires a strong background in electrical,...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Contact Center Customer Service: TechnicalAt Kardex, we are seeking a skilled Technical Support Representative to provide post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.Your Key Responsibilities Respond to a high volume of low complexity technical inquiries (e.g., equipment or software...


  • Woerden, Utrecht, Nederland Flex Voltijd

    Job SummaryFlex is seeking a skilled Technical Support Specialist to join our team in Woerden, NL. As a key member of our IT department, you will be responsible for providing high-class service to IT users, enabling them to excel in their work.Key ResponsibilitiesDelivering high-class service to IT users, enabling them to excel in their workMaintenance...

  • Technical Field Specialist

    4 weken geleden


    Woerden, Utrecht, Nederland Kardex Voltijd

    Job SummaryKardex is seeking a skilled Technical Field Specialist to join our team. As a Technical Field Specialist, you will be responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations.Key ResponsibilitiesPerforming a variety of maintenance and technical support on installed products and...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job SummaryKardex is seeking a skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations.Key ResponsibilitiesComplete jobs in a timely manner according to set quality...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job OverviewKardex is seeking an experienced Senior Technical Field Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical assistance to our customers in the field.ResponsibilitiesInstall, configure, calibrate, and repair complex technical products and systems at customer...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job SummaryKardex is seeking a skilled Technical Field Service Specialist to join our team. As a Technical Field Service Specialist, you will be responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations.Key ResponsibilitiesComplete jobs in a timely manner according to set quality...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job Description:Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text.Your Key Responsibilities:Respond to high volumes of technical inquiries related to equipment or software installation, activation, and troubleshooting.Provide responses to customer...


  • Woerden, Utrecht, Nederland John Snow, Inc Voltijd

    ERP Support Specialist Job DescriptionThe ERP Support Specialist will be responsible for providing support to internal and external users to effectively utilize PFSCM ERP in achieving business objectives. The specialist will assist the ERP Product Lead with system upgrades, conduct testing, and user-training. In addition, the ERP Support Specialist will...

  • Technical Field Specialist

    4 weken geleden


    Woerden, Utrecht, Nederland Kardex Voltijd

    Job SummaryKardex is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, configuring, calibrating, and repairing technical products and systems at customer field locations.Key ResponsibilitiesPerforming a variety of maintenance and technical support on installed products and...


  • Woerden, Utrecht, Nederland John Snow, Inc Voltijd

    Job SummaryThe ERP Support Specialist will provide support to internal and external users to use PFSCM ERP effectively in order to fulfill business objectives. The ERP Support Specialist will assist the ERP Product Lead with system upgrades, conduct testing, and user-training. The ERP Support Specialist is expected to evaluate, respond, and troubleshoot ERP...


  • Woerden, Utrecht, Nederland Kardex Voltijd

    Job Description:The Field Service Technician role at Kardex involves installing, configuring, calibrating, and repairing technical products and systems at customer locations. This position requires a strong background in electronics, mechanics, and computer skills.Responsibilities:Perform various maintenance and technical support tasks on installed products...

  • IT Support Specialist

    1 maand geleden


    Woerden, Utrecht, Nederland Flex Voltijd

    Job SummaryMotion Controls international (MCi), a Flex company, is the global market leader in mirror glass and power-folding actuators. Currently, MCi is expanding its product portfolio to other Automotive actuation solutions such as Active Aerodynamics & Motor cooling management.The IT Support Specialist will be based in Woerden, NL. This role is open for...

  • IT Support Specialist

    4 weken geleden


    Woerden, Utrecht, Nederland WR Solliciteren Voltijd

    Wat ga je doen als IT Support Specialist bij WR Solliciteren?We zoeken een IT Support Specialist die zich kan inzetten voor onze klanten en ons bedrijf. Als IT Support Specialist ben je verantwoordelijk voor het beantwoorden van dagelijkse IT-vragen van collega's, het schakelen met IT-leveranciers en het waarborgen van de werking van de IT-infrastructuur.Wat...

  • IT Support Specialist

    4 weken geleden


    Woerden, Utrecht, Nederland WR Solliciteren Voltijd

    Wat zijn de belangrijkste taken van deze functie?We zoeken een ervaren IT Support Specialist die dagelijkse IT vraagstukken van collega's kan beantwoorden. Deze persoon moet in staat zijn om met diverse IT leveranciers te schakelen met betrekking tot externe servers en applicaties. Het is belangrijk dat deze specialist de werking van de IT infrastructuur...

  • Technical Service Expert

    4 dagen geleden


    Woerden, Utrecht, Nederland Kardex Voltijd

    At Kardex, we are seeking a skilled Technical Service Expert to join our team.About the JobThis is a dynamic opportunity for an individual who is passionate about providing exceptional technical support to customers via various communication channels.Key Responsibilities:Respond to a high volume of technical inquiries regarding equipment and software...


  • Woerden, Utrecht, Nederland John Snow, Inc Voltijd

    Role Responsibilities The ERP Support Specialist will provide technical assistance to internal and external users to effectively utilize the PFSCM ERP system. This role will assist in system upgrades, user training, and troubleshooting application issues in a professional and timely manner. Key Responsibilities Provide support for ERP-related issues,...


  • Woerden, Utrecht, Nederland John Snow, Inc Voltijd

    Job DescriptionThe role of the PFSCM ERP System Support Specialist at John Snow, Inc. involves providing technical assistance to internal and external users to ensure effective utilization of the PFSCM ERP system in achieving business objectives.Main Responsibilities:Offer support for ERP-related issues, ensuring timely and accurate resolution through proper...

  • PFSCM ERP Support Specialist

    2 minuten geleden


    Woerden, Utrecht, Nederland John Snow, Inc Voltijd

    Job OverviewJohn Snow, Inc is seeking a highly skilled PFSCM ERP Support Specialist to join our team in the Netherlands.As a key member of our logistics department, you will be responsible for providing exceptional support to internal and external users of our PFSCM ERP system. Your expertise will play a vital role in ensuring the smooth operation of our...