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Customer Support Team Member
1 week geleden
About Us:
We are a leading provider of laboratory equipment services across Europe, with a head office located in the Netherlands and additional locations in England, Germany, and France.
Job Summary:
This role involves working closely with our customer-facing teams to ensure seamless service delivery and exceptional customer experience.
Responsibilities:
- Manage and resolve customer service requests in a timely and professional manner.
- Collaborate with internal teams to ensure accurate and efficient processing of new orders.
- Develop and maintain strong relationships with customers through regular communication and issue resolution.
- Utilize King software system to create, manage, and track service calls and orders.
Requirements:
- Proven experience in a customer service or service coordination role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to work under pressure and meet deadlines.
