Support Specialist
2 weken geleden
We zijn op zoek naar een gedreven en communicatief vaardige Support Specialist die onze klanten graag verder helpt met hun vragen over onze ERP-software. Als Support Specialist ben je het aanspreekpunt voor onze klanten en zorg je ervoor dat hun vragen worden beantwoord en hun problemen worden opgelost.
Verantwoordelijkheden
Jouw verantwoordelijkheden zullen onder andere zijn:
- De klanten te helpen met hun vragen over onze ERP-software.
- De klanten te informeren over de functionaliteit en de techniek van onze software.
- De klanten te ondersteunen bij het oplossen van problemen en het vinden van oplossingen.
- De klanten te communiceren over de status van hun vragen en problemen.
- De klanten te helpen bij het leren van onze software.
Profiel kandidaat
We zoeken een kandidaat die:
- Een MBO werk- en denkniveau heeft.
- 3-5 jaar werkervaring heeft op een B2B software support afdeling.
- Gevoel heeft voor logistieke, financiële en IT-bedrijfsprocessen.
- Kennis heeft van ERP-systemen of SQL.
Wat wij bieden
We bieden:
- Een goed en passend salaris.
- Flexibiliteit, 32-40 werkuren per week met mogelijkheden om thuis te werken.
- 28 vakantiedagen bij fulltime dienstverband en de optie om extra dagen bij te kopen.
- De mogelijkheid om jezelf te ontwikkelen met opleidingen via de VINCI Energies Academy en GoodHabitz.
- Winstdelingsregeling: 5% van jouw jaarsalaris als jaarlijkse uitkering bij het behalen van onze resultaten, pensioenregeling en de mogelijkheid om deel te nemen aan ons aandelenprogramma.
Meer informatie
Benieuwd naar deze vacature? Neem contact op met Margot van den Broek (Teamleider, 0653714980 of margot.vandenbroek@axians.com) of Iris Kleinnibbelink, Recruiter, op 06 45 65 19 99 of iris.kleinnibbelink@axians.com.
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