Head of Travel Retail Operations

4 weken geleden

Amsterdam, Noord-Holland, Nederland Rituals Voltijd
Job Title: Head of Travel Retail Operations

About the Role:

As a key member of the Rituals team, you will be responsible for leading our travel retail operations across multiple international locations. Your primary objective will be to develop and execute strategies to secure, manage, and optimize airport travel retail stores.

Key Responsibilities:

* Oversee the operations and performance (P&L) of retail stores in our duty-free airport shops (50 locations targeted across EMEA).
* Develop a strong relationship with our partner-operated stores and develop future expansion with our key partners.
* Develop and implement strategies to ensure maximum customer satisfaction and revenue growth within the airport travel retail environment.
* Establish and maintain relationships with airport authorities, ensure compliance with airport authority regulations, and adhere to the high standards required for airport operations.
* Lead and manage the tender process for securing prime retail space in airports.
* Ensure timely and successful negotiations and agreements for new store locations.
* Develop and execute international retail expansion strategies, considering market trends, local regulations, and customer demographics.
* Analyze sales data and implement strategies to optimize product assortment, pricing, and promotional activities.
* Ensure that each store is aligned with company standards in terms of visual merchandising, inventory management, and operational excellence.
* Develop and monitor key performance indicators (KPIs) and provide regular reports to senior management on financial performance, sales trends, and business opportunities.
* Lead, mentor, and manage a team of 3 Area Managers (200+ fte in total) across multiple countries. Set clear objectives, provide regular feedback, and foster a culture of high performance and accountability within the team.

Requirements:

* Minimum 8-10 years of retail management experience, with at least 5 years in airport travel retail or similar high-traffic environments.
* Bachelor's degree in business, retail management, or a related field.
* Proven experience in leading international retail operations and managing geographically dispersed teams.
* Strong leadership and team-building skills with a track record of developing high-performing teams.
* Deep understanding of retail store operations, merchandising, and inventory management combined with strong business acumen and financial literacy.
* Excellent communication, negotiation, and stakeholder management skills.
* Ability to thrive in a fast-paced, dynamic environment and navigate the complexities of international business and deadlines.
* Solid strategic thinking and problem-solving.
* You already reside in the Netherlands and have the willingness to travel frequently; at least 2 days a week.

What We Offer:

* A unique opportunity to influence and shape the success of retail stores at key global travel hubs.
* A chance to grow with a dynamic and innovative company like Rituals.
* A competitive salary and benefits package.
* Opportunities for professional development and career advancement.

How to Apply:

If you are interested in this exciting position, please submit your application via the website. We look forward to receiving your application and learning more about your qualifications and experience.

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