Head of Retail Operations

6 dagen geleden

Amsterdam, Noord-Holland, Nederland Rituals Voltijd
Job Description

As the Head of Retail Operations, you will be responsible for leading the strategy and operations of our Special Format Stores, which operate under unique, non-standard formats. You will drive operational excellence and consistency to ensure these stores align with our global brand vision while tailoring approaches to meet the needs of local markets.

The Outlets play a crucial role in our omnichannel retail strategy, providing an additional footprint alongside Retail stores and Online. You will work closely with our international Local Head Offices and the different teams at our Central Head Office in Amsterdam, including innovation, format & design, inventory, and master data.

Key Responsibilities:

  • Develop and execute the strategy for outlet and premium stores globally, ensuring alignment with the overall business objectives of the organization.
  • Partner with senior leadership to define the vision for new and existing differentiated stores, ensuring they reflect the company's innovation and brand identity.
  • Identify growth opportunities by analyzing market trends, consumer behaviors, and emerging retail innovations to drive competitive advantage.
  • Oversee the day-to-day operations of all differentiated format stores, ensuring operational excellence, high customer satisfaction, and sales growth.
  • Establish and monitor key performance indicators (KPIs) for the stores, tracking sales performance, customer satisfaction, and operational efficiencies.
  • Partner with marketing, format & design, digital, and e-commerce teams to develop omnichannel initiatives that enhance customer experience across differentiated formats.
  • Lead initiatives to create memorable, immersive experiences for customers in differentiated format stores, ensuring they are aligned with the brand's values and vision.
  • Stay ahead of retail trends and competitors, introducing innovative store concepts that enhance brand engagement and customer loyalty.
  • Manage and mentor a team of retail professionals, providing leadership, performance feedback, and development opportunities.
  • Drive Special Format business by translating local requests to centrally managed offerings, including continuous improvement initiatives.
  • Develop and manage the budget for differentiated format stores, ensuring financial targets are met or exceeded.

Requirements:

  • Minimum of 5-8 years of experience in a retail leadership role, with a focus on differentiated or unique store formats.
  • Bachelor's degree in Business, Retail Management, or a related field.
  • Proven track record of managing multi-format retail operations, delivering results in terms of sales growth, profitability, and customer engagement.
  • Strong leadership and team management skills with experience in developing high-performing teams.
  • Ability to work in a fast-paced, dynamic environment with a high level of adaptability, topped with excellent communication, interpersonal, and cross-functional collaboration skills.
  • Your strong analytical skills give you the ability to interpret data and make data-driven decisions.
  • Knowledge of global retail markets, consumer trends, and cultural sensitivities.

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