Head of Retail Operations
3 dagen geleden
Job Title: Head of Retail Operations
About the Role:
We are seeking a highly skilled and experienced Head of Retail Operations to lead our global retail strategy. As a key member of our team, you will be responsible for developing and executing strategies to drive sales growth, improve customer engagement, and increase operational efficiency across our retail network.
Key Responsibilities:
- Develop and execute global retail strategies to drive sales growth and improve customer engagement
- Partner with senior leadership to define the vision for new and existing retail stores, ensuring alignment with the company's innovation and brand identity
- Identify growth opportunities by analyzing market trends, consumer behaviors, and emerging retail innovations to drive competitive advantage
- Oversee the day-to-day operations of all retail stores, ensuring operational excellence, high customer satisfaction, and sales growth
- Establish and monitor key performance indicators (KPIs) for the stores, tracking sales performance, customer satisfaction, and operational efficiencies
- Partner with marketing, format & design, digital and e-commerce teams to develop omnichannel initiatives that enhance customer experience across retail formats
- Lead initiatives to create memorable, immersive experiences for customers in retail stores, ensuring they are aligned with the brand's values and vision
- Stay ahead of retail trends and competitors, introducing innovative store concepts that enhance brand engagement and customer loyalty
- Manage and mentor a team of retail professionals, providing leadership, performance feedback, and development opportunities
- Driving retail business by translating local requests to centrally managed offerings including continuous improvement initiatives
- Develop and manage the budget for retail stores, ensuring financial targets are met or exceeded
Requirements:
- Minimum of 5-8 years of experience in a retail leadership role, with a focus on differentiated or unique store formats
- Bachelor's degree in Business, Retail Management, or a related field
- Proven track record of managing multi-format retail operations, delivering results in terms of sales growth, profitability, and customer engagement
- You are not afraid to challenge existing ways of working and proactively contribute to further optimization of day-to-day processes and take actions to implement them
- Strong leadership and team management skills with experience in developing high-performing teams
- Ability to work in a fast-paced, dynamic environment with a high level of adaptability topped with excellent communication, interpersonal, and cross-functional collaboration skills
- Your strong analytical skills give you the ability to interpret data and make data-driven decisions
- Knowledge of global retail markets, consumer trends, and cultural sensitivities
About Us:
Rituals is a global retail company that is passionate about creating memorable experiences for our customers. We are a team of driven professionals who are committed to delivering exceptional results and driving business growth.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced retail professional who is passionate about driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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