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About the Role
We are seeking a highly skilled and enthusiastic Food and Beverage Host to join our team at voco The Hague. As a Food and Beverage Host, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities
- Host and Serve Guests: Greet and welcome guests, take orders, and serve food and beverages in a timely and efficient manner.
- Collaborate with the Team: Work closely with the kitchen, bar, and other departments to ensure seamless service and high-quality food and beverages.
- Provide Excellent Service: Anticipate and meet the needs of our guests, ensuring their experience is exceptional and memorable.
- Maintain a Clean and Safe Environment: Ensure the restaurant and bar areas are clean, safe, and well-maintained, adhering to health and safety standards.
- Handle Cash and Credit Transactions: Process payments, handle cash, and operate a point-of-sale system accurately and efficiently.
- Develop a Proactive Attitude: Anticipate and address guest needs, suggesting menu items and making recommendations to enhance their experience.
- Meet Local Laws and Regulations: Familiarize yourself with local laws and regulations, ensuring compliance in all aspects of food and beverage service.
- Assist with Food Preparation and Dishwashing: Assist the kitchen and stewarding team with food preparation and dishwashing as needed.
- Enhance the Culinary Experience: Suggest menu items, make recommendations, and provide exceptional service to enhance the culinary experience of our guests.
- Live the Brand: Embody the voco The Hague brand, delivering exceptional service and creating memorable experiences for our guests.
- Develop Awareness and Reputation: Develop awareness and reputation of voco The Hague, Ultramarijn, and Botanica in the local community.
- Promote Teamwork and Lifestyle Service: Foster a positive and collaborative team environment, promoting teamwork and lifestyle service through daily communication and coordination with other teams.
Requirements
- Passion for Hospitality: Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional customer service.
- Experience in F&B Operations: Possess experience in food and beverage operations within a hotel or restaurant setting.
- Strong Organizational Skills: Exhibit strong organizational skills, with the ability to multitask and prioritize tasks effectively.
- Pro-Active Attitude and Eye for Detail: Display a proactive attitude and an eye for detail, with a natural drive for continuous improvement.
- Naturally Outgoing and Friendly Personality: Possess a naturally outgoing and friendly personality, with a passion for service excellence and a commitment to delivering exceptional customer service.
- True Team-Player Mentality: Demonstrate a true team-player mentality, with a flexible attitude towards a diverse set of tasks.
- Excellent Communication Skills: Possess excellent communication skills in English and preferably also in Dutch, with the ability to communicate effectively with guests and colleagues.
Benefits
- Competitive Salary and Travel Allowance: Receive a competitive salary and travel allowance based on the distance between your home and the hotel.
- Staff and Friends & Family Discount: Enjoy staff and friends & family discount at 6000+ IHG hotels worldwide, including 50% discount on your restaurant and bar bill.
- Special Friends & Family Discount: Receive special friends & family discount for stays at voco The Hague, including breakfast.
- Overnight Stay at voco The Hague: Enjoy an overnight stay at voco The Hague as part of your onboarding.
- Staff Canteen: Utilize our staff canteen, which serves staff meals.
- Discounts to Cultural Events: Enjoy discounts to several cultural events, such as museums, festivals, theatre, musicals, concerts, and more.
- Cross-Trainings: Participate in cross-trainings to explore different departments.
- Discount on Collective Health Insurance: Receive a discount on collective health insurance.
- Volunteering Day: Enjoy a paid day to volunteer for a charity of your choice.
- Discount at Local Businesses: Enjoy discounts at local businesses in The Hague.
- Staff Uniform Washing: Have your staff uniform washed by the hotel.
- Staff Parties and Events: Participate in staff parties, events, and departmental outings.
- Opportunity to Take Part in Trainings and Workshops: Take part in trainings and workshops to enhance your skills and knowledge.