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Customer Service Representative

2 maanden geleden

NieuwAmsterdam, Drenthe, Nederland Kuehne + Nagel N.V. Voltijd

We are seeking a skilled Road Logistics Customer Care Specialist to join our team in Nieuw-Amsterdam. In this role, you will be the key point of contact between customers, outside sales, and operational departments, handling commercial, customer service, and administrative activities.

Your Key Responsibilities:

  • Manage daily interactions with existing customers, ensuring seamless communication and support.
  • Oversee new orders, ensuring data accuracy and resolving any discrepancies.
  • Review and validate invoices and other essential documents to maintain accurate records.
  • Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems.
  • Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio.
  • Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach.
  • Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights.
  • Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes.

Your Skills and Experiences:

  • Previous experience in road freight and/or customer service is beneficial.
  • Ability to handle both order management and some finance-related responsibilities.
  • Strong team player with the capability to work independently.
  • Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues.
  • Customer- and service-oriented mindset.
  • Excellent command of both English and Dutch.

Why Work with Us:

Kuehne + Nagel is a leading logistics company with a global presence, offering a dynamic work environment that fosters entrepreneurship, development, and progress. We provide an excellent salary, travel allowance, and pension scheme, as well as opportunities for career growth and development through our Kuehne + Nagel Academy.

About Us:

Kuehne + Nagel is a global logistics company with over 80,000 employees in over 100 countries. We are committed to diversity and equal opportunity, and we believe that you can make a valuable contribution to our team.