Huidige banen gerelateerd aan Technical Support Expert - Heerenveen, Friesland - TAGGRS
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Help Desk Operations Manager
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Technical Support Expert
2 maanden geleden
We are seeking an experienced Support Specialist to join our team at TAGGRS. As a key member of our Service Desk team, you will be responsible for handling first-line calls, resolving technical issues related to tracking tools, and providing exceptional customer support.
Key Responsibilities- Handle first-line calls via phone, chat, email, or our Self Service Portal, resolving technical issues related to tracking tools.
- Collaborate with colleagues to resolve complex issues and provide timely resolutions.
- Compile user instructions and documentation to improve the service and customer experience.
- Transfer professional methods, techniques, and process knowledge to new or less experienced colleagues.
- Provide advice on process improvements and serve as an example and point of contact within the team.
- At least 2 years of experience in a customer support role, preferably in the software development industry.
- Excellent communication skills, both written and verbal, to effectively assist customers and provide timely resolutions.
- Strong problem-solving and troubleshooting abilities to identify and resolve technical issues related to tracking tools.
- Familiarity with Google Tag Manager.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Fluency in Dutch and English.
At TAGGRS, our goal is to provide marketers and developers with tools for optimal tracking. We are committed to helping companies get the most out of tracking, and we believe that our solutions should be tailored to meet the evolving needs of the online marketing landscape.
