Technical Support Expert
1 maand geleden
Role Description
We are looking for a highly skilled Support Specialist to join our team at TAGGRS. The ideal candidate will have at least 2 years of experience in a customer support role, preferably in the software development industry.
Key Responsibilities
- Handle first-line calls, chats, emails, and Self Service Portal inquiries to provide timely resolutions.
- Compile user instructions and documentation to improve the service and customer experience.
- Transfer professional methods, techniques, and process knowledge to new or less experienced colleagues.
- Provide advice on process improvements and be an example within the team.
Requirements
- At least 2 years of experience in a customer support role, preferably in the software development industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with Google Tag Manager.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in Dutch and English.
About the Role
This role is an excellent opportunity for experienced Support Specialists to grow further and develop their skills in a dynamic environment.
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