Technical Support Expert

1 maand geleden


Heerenveen, Friesland, Nederland TAGGRS Voltijd

Role Description

We are looking for a highly skilled Support Specialist to join our team at TAGGRS. The ideal candidate will have at least 2 years of experience in a customer support role, preferably in the software development industry.

Key Responsibilities

  • Handle first-line calls, chats, emails, and Self Service Portal inquiries to provide timely resolutions.
  • Compile user instructions and documentation to improve the service and customer experience.
  • Transfer professional methods, techniques, and process knowledge to new or less experienced colleagues.
  • Provide advice on process improvements and be an example within the team.

Requirements

  • At least 2 years of experience in a customer support role, preferably in the software development industry.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and troubleshooting abilities.
  • Familiarity with Google Tag Manager.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Fluency in Dutch and English.

About the Role

This role is an excellent opportunity for experienced Support Specialists to grow further and develop their skills in a dynamic environment.



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