Business Automation Specialist
6 dagen geleden
Business Automation Specialist
We are seeking a highly motivated Business Automation Specialist to join our team in Europe, Rotterdam, The Netherlands. The core activity of this role leans towards automating workflows in Braskem E/A Customer Service. The successful candidate will design and execute automations to improve the overall efficiency of the team.
The Business Automation Specialist will collaborate in the development of the digital transformation strategy for the polymers back-office processes and operations. The new specialist will help identify opportunities to implement automation or data-driven projects that result in cost savings or financial captures in the teams.
This professional will focus on improving the flow of sales order entry, management, and recording; aligning interface, connections, and functioning of customers-facing portals for European and Asian customers; and doing business reporting (performance analysis and KPIs development of the Customer Service department). Process and automation driven, the Automation Specialist will add value by allocating knowledge on simplifying processes, increasing accuracy, and improving the overall Braskem Polyolefins customers experience.
Key Responsibilities:
- Support the development of the data strategy and continuous improvement of the data architecture of the Customer Service team processes in Braskem E/A;
- Analyze operations workflows, seeking optimization through automation;
- Implement and control robots/RPAs (or similar) that run different scripts for the business;
- Interface with IT on the management of systems and global data governance changes, software updates, and possible impacts in the team;
- Test, deploy, and guide change management of the executed automation scripts;
- Analyze and report the performance of the automations;
- Represent the CSR team in agendas related to continuous improvement, digitalization, and innovation, bringing updates about trends within Braskem (worldwide) and outside of the company;
Required Skills:
- Consistent knowledge on automation and coding techniques;
- Problem-solving;
- Data Management;
- Data Governance;
- Data Analysis;
- Process orientation;
About Braskem
Braskem is a Brazilian chemical and petrochemical company that stands out for being the largest producer of thermoplastic resins in the Americas and the world leader in the production of biopolymers. We are present with industrial units in Brazil, Mexico, the United States, and Germany and currently have 8000 employees worldwide. People are at the center of Braskem's growth strategy. We believe in and value human beings, their potential, and their desire to develop.
We're a truly global and collaborative group of people. Having a diverse, inclusive, and respectful workplace is important to us. We're committed to building a better future for our customers, employees, and the communities we serve.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
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