ECommerce Customer Care Operations Manager
6 dagen geleden
Become a key member of our dynamic team at BIOTIKON B.V. and take on the exciting challenge of ensuring seamless customer interactions across all ECommerce platforms.
About the RoleWe are seeking a highly motivated and skilled ECommerce Customer Care Manager to join our team. As a key member of our customer care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely order processing and shipping.
Key responsibilities include:
- Maintenance and administration of billing and finance using VARIO 8 Software AG
- Responsibility for dunning and correspondence with customers regarding complaints or returns
- Credit and commission statements, general administrative activities, master data maintenance, order and shipping processing (international), and logistics management
Requirements include:
- Successfully completed commercial training with a focus on accounting or a degree in business administration
- Basics of accounting, finance, billing, and goods traffic (warehouse, items, shipping, customs)
- German and English spoken and written, professional experience with a merchandise management system, confident handling of MS Office programs, initiative, and flexibility
- Friendly, competent demeanor, and ability to work in a team
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
- Family and friendly working atmosphere
- Drinks and coffee are free
- Permanent position (full-time) as an employee in a dynamically growing company
- Guaranteed salary security and attractive bonuses
- Employee discounts and numerous incentives
- Flexible remote work (full and part time)
- Bonus payments
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