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Support Analyst
2 maanden geleden
A Support Analyst provides technical assistance to customers, partners, and implementation teams. This role involves logging and investigating cases, resolving issues, and ensuring timely completion while keeping customers informed.
Key Responsibilities- Respond to customer inquiries and resolve straightforward cases.
- Proactively gather necessary information from customers.
- Deliver clear and concise customer updates.
- Prioritize work based on Service Level Agreements.
- Own cases through to resolution, even if assigned to other teams.
- Document issues for further diagnostic analysis.
- Liaise with colleagues in other countries.
- Adhere to established processes for consistent results.
- Identify known issues and document for the support team.
- Judge when to escalate issues to management and technical teams.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage expectations.
- Fluent Dutch speaker with excellent written and verbal English skills.
- Relevant knowledge of IT systems, hardware, and software.
- Experience working in Retail or with Retail businesses is an advantage.
- A completed MBO/HBO education in ICT/Computer Science is preferred.
This is a flexible/hybrid role, working remotely from home and in the office 2 days per week as a minimum. In addition to normal working hours, the Support Analyst will provide out of hours support to customers on a rota with other team members.
BenefitsAs a K3 employee, you can expect:
- An attractive salary.
- An ambitious and international working atmosphere.
- Appealing secondary benefits.
- Opportunities for professional and personal growth.
