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Sales Support Coordinator

2 maanden geleden

Amsterdam, Noord-Holland, Nederland HARMAN International Voltijd
About the Role:

The Sales Support Coordinator - DACH is a key member of our Sales Support Department in Amsterdam, responsible for providing exceptional customer service and order processing support to our customers in the DACH region (Germany, Austria, and Switzerland).

Key Responsibilities:
  • Administrative processing of orders from order entry to invoicing, receipt, investigation, and subsequent resolution of customer queries/issues.
  • Compilation and analysis of customer accounts, shipments, backorders, and constant monitoring of and communication to customers.
  • Close communication with our distribution center and logistical partners regarding shipment planning, creation of customs documents, etc.
  • Order Entry in SAP, Open Order Management, including resolving stock availability, pricing, etc. issues.
  • Invoice creation in SAP, including Proforma creation and handling custom documents.
  • Delivery Note Creation, including manual POD creation, providing specific D.C. and carrier documentation.
  • Coordination with D.C. and customer for time slot bookings and shipment pickups.
  • Agent of Compliance to our SOX narratives, responsible for identifying and escalating breaches of our codes of conduct.
  • Entry of credit documents for customers.
  • Entry of product return documents in SAP, as well as the subsequent handling of the actual returns.
Requirements:
  • Native German language skills, verbally and in writing.
  • Proficient in English, both written and verbally.
  • At least 3+ years of experience in a commercial/administrative role.
  • Customer Service-minded mentality.
  • Ability to work effectively within a matrix environment.
  • Experience with MS Office suite, especially Excel.
What We Offer:
  • A unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
  • A flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam.
  • A friendly and supportive global working atmosphere, valuing diversity and inclusivity.
  • Competitive market-based compensation, career development opportunities, professional training, and employee discounts on world-class HARMAN/Samsung products.