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Customer Service Representative

2 maanden geleden

Houten, Utrecht, Nederland Adecco Voltijd
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key contact for our clients, you will be responsible for managing their needs from start to finish, ensuring optimal customer satisfaction and building long-term trust relationships.

Key Responsibilities
  • Identify and resolve customer issues in a timely and professional manner
  • Prepare detailed reports for clients, highlighting key performance indicators and areas for improvement
  • Maintain open communication with colleagues to ensure seamless operations and achieve business objectives
About the Team

You will be part of a dynamic team of 8 colleagues, all dedicated to delivering exceptional service to our key business clients in the B2B sector. Our team is known for its friendly and collaborative atmosphere, with a strong focus on mutual respect, openness, and trust.

Requirements
  • Hold an MBO/HBO work and thinking level
  • Have experience in a customer-facing role, with a proven track record of delivering excellent customer service
  • Be proficient in Dutch, with English language skills an added advantage
What We Offer
  • A competitive salary ranging from €2,600 to €3,250
  • The opportunity to work from home, with flexible working hours
  • 25 holidays + 14 additional leave days (ATV) per year, based on a full-time position (40 hours)
  • Travel expense reimbursement
  • Regular staff outings and social events