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Customer Experience Architecture Lead

2 maanden geleden

Rotterdam, Zuid-Holland, Nederland Merkle Northern Europe Voltijd
{"title": "Customer Experience Architecture Lead", "description": "Job Summary

We are seeking a highly skilled Customer Experience Architecture Lead to join our team at Merkle Northern Europe. As a key member of our Craft leadership team, you will be responsible for leading a team of solution consultants, business/information analysts, and customer process managers in delivering comprehensive and effective CX solutions.

The ideal candidate will have a deep understanding of customer experience architecture, platform selection, and implementation, as well as strong leadership and team management skills. You will be responsible for developing and implementing a strategic vision for the customer experience architecture within the organization, aligning departmental goals with overall business objectives, and driving the adoption of cutting-edge CX strategies and best practices.

Key responsibilities will include leading and mentoring a team, fostering a collaborative and innovative team culture, ensuring effective resource allocation and workload distribution across teams, and conducting regular performance evaluations and providing constructive feedback.

Additionally, you will provide expert guidance on customer experience architecture, platform selection, implementation, and process management, stay abreast of industry developments and emerging trends in CX tooling, and ensure the delivery of high-quality, effective CX solutions.

Requirements
  • Minimum of 5 years of experience in customer experience architecture, platform implementation, or a related field
  • Demonstrated ability to lead and develop teams
  • Strong leadership and team management skills
  • Deep understanding of CX architecture, platform selection, and implementation
  • Excellent communication and presentation skills
  • Proficiency in project management methodologies
  • Strong problem-solving and decision-making abilities
What We Offer
  • An international work environment with a diverse team of professionals
  • A challenging position at a successful company in a growing market
  • Opportunities for professional growth and development
  • A hybrid work model with flexibility to work from home or in the office
  • A competitive salary and excellent fringe benefits
", "lang_code": "en"}