Customer Service Representative
3 weken geleden
We are seeking a highly skilled and experienced Customer and Claims Support German Speaking professional to join our team at Undutchables.
Key Responsibilities:- Customer Service: Provide exceptional customer service to clients and their customers, ensuring quality operational services are delivered to all business partners and associates.
- Claims Handling: Investigate and gather all necessary documentation/evidence required to verify losses, determine types of loss, and evaluate coverage in place.
- Communication: Maintain effective working relationships with Lessors, Customer's Insurance Brokers/Companies, and Suppliers, providing the highest standards in customer service at all times.
- Problem Solving: Prioritize workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met, and deal with any complaints/expression of dissatisfaction made within agreed steps.
- Teamwork: Liaise with the senior management team regarding any issues that may arise, and support fellow team members to ensure business as usual is maintained.
- Customer Service Oriented: Ability to work as part of a team and on an individual basis, with good communication skills and interpersonal skills.
- Claims Experience: Previous claims experience is advantageous, and experience of complaint handling is also desirable.
- Education: Educated to an acceptable level, country-specific.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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