Global Technical Specialist
3 weken geleden
About the Role
As a Global Technical Specialist at Alfa Laval, you will be responsible for providing first-line technical support to our marine customers and sales companies. This role requires strong technical knowledge and excellent communication skills to troubleshoot and resolve complex issues remotely.
Key Responsibilities
- Remote trouble shooting and identification of problems
- Act as a technical planner for trouble-shooting tasks in coordination with the Global Marine Coordinator
- Ability to handle all major products and applications within one Business Unit
- Quality check of reports and documentation of all performed service tasks
- Works in a global planning and case handling tool (Microsoft CRM)
- Hand over to Global Marine Coordinator
- Training of local Field Service Engineers
- Support of claim handling
Requirements
- Bachelor Marine degree (or comparable)
- Experience in the Marine industry
- Proactive and customer-centric approach to remote support
- Maintaining both internal and external relationships professionally
- Providing feedback from troubleshooting cases and on-board visits within the organization
- English is a must as the job is performed in English language
What We Offer
- 24 vacation days as well as 13 ADV days for a full-time position
- A performance bonus of up to 10% of your annual salary
- A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands
- Flexible working hours, as well as the possibility to work from home
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