Global Technical Specialist

3 weken geleden


Nijmegen, Gelderland, Nederland Alfa Laval Voltijd

About the Role

As a Global Technical Specialist at Alfa Laval, you will be responsible for providing first-line technical support to our marine customers and sales companies. This role requires strong technical knowledge and excellent communication skills to troubleshoot and resolve complex issues remotely.

Key Responsibilities

  • Remote trouble shooting and identification of problems
  • Act as a technical planner for trouble-shooting tasks in coordination with the Global Marine Coordinator
  • Ability to handle all major products and applications within one Business Unit
  • Quality check of reports and documentation of all performed service tasks
  • Works in a global planning and case handling tool (Microsoft CRM)
  • Hand over to Global Marine Coordinator
  • Training of local Field Service Engineers
  • Support of claim handling

Requirements

  • Bachelor Marine degree (or comparable)
  • Experience in the Marine industry
  • Proactive and customer-centric approach to remote support
  • Maintaining both internal and external relationships professionally
  • Providing feedback from troubleshooting cases and on-board visits within the organization
  • English is a must as the job is performed in English language

What We Offer

  • 24 vacation days as well as 13 ADV days for a full-time position
  • A performance bonus of up to 10% of your annual salary
  • A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands
  • Flexible working hours, as well as the possibility to work from home

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