Global Technical Specialist

1 maand geleden

Nijmegen, Gelderland, Nederland Alfa Laval Voltijd

About the Role

We are seeking a skilled Global Technical Specialist to join our team at Alfa Laval Nijmegen B.V. As a key member of our service department, you will play a crucial role in providing first-line technical support for emergency cases and planned services to Marine customers and Sales Companies, remotely.

Key Responsibilities

  • Provide remote technical support for Marine customers and Sales Companies, including troubleshooting, identification, and analysis of problems.
  • Act as a technical planner for trouble-shooting tasks in coordination with the Global Marine Coordinator to fine-tune tasks in terms of needed skills, tools, spare parts, and equipment.
  • Identify FSE skills, tools, spare parts, and equipment needed on board and create service requests.
  • Ability to handle all major products and applications within one Business Unit.
  • Quality check of reports and documentation of all performed service tasks.
  • Work in a global planning and case handling tool (Microsoft CRM) for all possible tasks.
  • Hand over to Global Marine Coordinator.
  • Train local FSE and act as a regional knowledge and skill transfer from Central BU technical specialists.
  • Support claim handling.

Requirements

  • Bachelor Marine degree (or comparable).
  • Experience in the Marine industry.
  • Proactive and customer-centric approach to remote support.
  • Maintaining both internal and external relationships professionally.
  • Providing feedback from troubleshooting cases and on-board visits within the organization.
  • Support line for Service engineers who visit on board to perform different service jobs.
  • English is a must as the job is performed in English language.

What We Offer

  • 24 vacation days as well as 13 ADV days for a full-time position.
  • A performance bonus of up to 10% of your annual salary.
  • A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.
  • Flexible working hours, as well as the possibility to work from home.

Join Our Team

Are you curious? Apply directly using the button below – in Dutch or English.

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