Tech Support Specialist

2 weken geleden


Amsterdam, Noord-Holland, Nederland CLUSE Voltijd

We are CLUSE, a dynamic and international team that creates and sells watches and lifestyle products in over 20 countries. Our company culture is young, enthusiastic, and informal. We communicate primarily in English due to our diverse team composition. As an IT Support at CLUSE, you will be part of the Service Desk and serve as the primary point of contact for employees with IT-related issues or requests.

This role offers opportunities for career growth and advancement within our organization. You will support the IT department, consisting of three members, in handling incidents and learn about the inner workings of the IT infrastructure, including hardware, software, and cybersecurity management. Your responsibilities will include:

  • Providing first-line support for incidents and requests;
  • Supporting the installation and maintenance of hardware and software systems;
  • Assisting with employee onboarding and offboarding processes regarding ICT equipment and authorization;
  • Contributing to the creation and maintenance of user guides and documentation;
  • Identifying and analyzing problems, managing incidents, and proactively improving IT systems, functionalities, and processes;
  • Maintaining up-to-date knowledge of various cloud solutions to ensure maximum uptime.

To succeed in this position, you should have:

  • A MBO or Bachelor's degree in Computer Science, ICT, Information Science, or a related field;
  • Experience with installing Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e., Zoom, Adobe, Office 365);
  • A working knowledge of the Microsoft Office Suite (considered a plus);
  • An interest in learning our ERP system (Oracle Net Suite) and assisting colleagues through creating Saved Searches for their daily work;
  • Flexibility and a hands-on mentality;
  • Availability for two or three days (20-32 hours per week);
  • Excellent written communication skills in English.

We offer a competitive salary, which is industry-standard depending on your experience, as well as:

  • 25 holidays per year on a full-time basis, holiday allowance (8%), and pension scheme;
  • Employee discount on our own products, plus a CLUSE product of your choice as a welcome gift;
  • A company laptop;
  • A flexible work-from-home policy;
  • Awareness of other events organized by our Social Events Team.

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