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Desktop Support Specialist
2 maanden geleden
Job Summary:
Excis Compliance Ltd is seeking a skilled Desktop Support Specialist to join our team. As a seasoned professional, you will provide technical assistance for computer systems, hardware, and software, utilizing expertise in desktop operating systems like Windows and macOS.
Key Responsibilities:
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Fluent Dutch and English language skills
- Experience analyzing business requirements and translating them into technical solutions
- Bachelor's degree in an IT-related field or relevant work experience
- Experience using Agile methodology
- Experience with Win10 & 11, Office 365, One Drive, Intune, Walk in Centre, Service Now, Imaging and setting up devices through network, VIP Support
