Customer Service Representative

3 weken geleden

Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd
Job Title: Client Services Representative

We are seeking a highly skilled and customer-focused Client Services Representative to join our team in Amsterdam. As a Client Services Representative, you will be the first point of contact for customers, handling inquiries via email, phone, and live chat. You will provide world-class service in German and English, focusing on customer service, sales, and relationship building.

Responsibilities:
  • Provide exceptional customer service via email, phone, and live chat
  • Build strong customer relationships working collaboratively with Accounts Managers when needed
  • Generate competitive quotes for software licenses and renewals
  • Follow up on quotes to achieve team targets
  • Collaborate with other departments such as Finance, Account Management, and Tech Support for prompt responses
  • Process and deliver orders accurately
  • Analyze and report on customer feedback, market trends, and other market players
  • Maintain customer and order databases
  • Perform any other ad-hoc tasks as required
Requirements:
  • Excellent written and verbal communication skills with near-native proficiency in German and English
  • Minimum 2 years' experience in customer service or similar internal sales roles, preferably in IT but not mandatory
  • Bachelor's degree or equivalent work experience
  • Customer-oriented mindset, easily adaptable with understanding that each customer is different
  • Strong attention to detail, highly organized, and excellent multitasking abilities
  • Motivated and adaptable to a sales-focused environment
  • Goal-oriented and able to work autonomously or in an international dynamic team
  • Works well under pressure and meets deadlines
  • Good with numbers and enjoys working in a commercial environment
What We Offer:
  • Competitive salary and benefits package
  • Monthly performance-based bonus
  • Personal development and professional growth based on your ambition
  • Extensive onboarding and continuous support
  • Collaborative and international business culture with a supportive team environment
  • Hybrid-working environment after completion of training in an office located in central Amsterdam

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